Selected Work
Design leadership across the whole range
I'm a design leader who works end to end — consumer commerce across multimodal devices, enterprise and developer platforms, and the design systems and operations that scale products and teams. Equally at home in strategy, hands-on craft, and program management.
Chase Security Center
The hub-and-spoke dashboard that centralized Chase's scattered security settings — data privacy, fraud protection, and payment tracking.
Amazon Appstore
The commerce store for games and subscription apps — a consumer experience spanning Alexa devices: Fire TV, Mobile, Tablet, Auto, Amazon.com and Amazon Mobile.
API Portals
One application, two brands — a shared developer & API platform that unified the portal experience across Chase and JP Morgan.
Branding Developer Experiences
Insisting on a great developer experience — developers are customers too. A branded, cohesive Chase developer portal and payment APIs, held to a consumer-grade bar.
Chase for Business
Building the front door for small-business banking — and the design practice behind it: dashboards, service plans, and the scoping and delivery model that scaled across lines of business.
Design Leadership
How I run design — the operating practice, frameworks, and delivery model behind the work: scoping, estimation, capacity, and facilitating design-thinking collaboration.
Merchant Services
Chase Business merchant services — dashboards for deposits, balances, and cash flow at a glance.
COVID-19 Support
An emergency relief hub, morphed from Security Center and shipped in about a week across multiple lines of business.
Help & Support
The permanent, templated help system — CMS-backed and JSON-driven, built to scale across products and topics.
Design Systems
The human-interface guidelines (HIGs) I built for design systems — the standards and governance behind the components.
Amazon Developer
The engine behind the storefront — rebuilding the application where third-party developers submit and manage their apps and services.
Design Systems & AI
The evolution of scaling across devices and organizations — systems, automation, and AI-assisted tooling that speeds delivery and productivity.